Shipping policy

SHIPPING POLICY

Last updated: May 7, 2026

Processing Time

Orders are typically processed within 1–5 business days (excluding weekends and public holidays).

Some products are shipped directly by NIVOR, while others are fulfilled through third-party production partners.

Processing times may vary depending on the product type and fulfillment location.

Once your order has been shipped, you will receive a shipping confirmation email including tracking information where available.

Shipping Times

Estimated shipping times:

Products fulfilled by NIVOR

  • Austria & EU: typically 2–7 business days

  • International: typically 5–20 business days

Products fulfilled by third-party production partners

  • Europe: typically 3–10 business days

  • International: typically 5–20 business days

Delivery times are estimates only and are not guaranteed.

Separate Shipments

If your order contains multiple products, items may arrive separately due to different fulfillment locations.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

International Shipping

We ship internationally to selected countries.

If shipping to your country is currently unavailable, you may contact us at nivor.club@gmail.com and we will try to assist where possible.

Customs, Duties & Taxes

Orders shipped outside the European Union may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

These charges are the responsibility of the customer.

Delays & Liability

We are not responsible for delays caused by:

  • shipping carriers

  • customs processing

  • incorrect shipping information

  • force majeure events or circumstances beyond our control

Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost, please contact us as soon as possible at:

Email: nivor.club@gmail.com
WhatsApp: +43 677 64791304

We will work with the relevant shipping provider or fulfillment partner to resolve the issue.