Refund policy

RETURN & REFUND POLICY

Last updated: May 7, 2026

Return Window

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

unworn and unused
in its original condition
with all tags attached
in the original packaging

Proof of purchase is required.

Return Process

To request a return, please contact us first at:

Email: nivor.club@gmail.com
WhatsApp: +43 677 64791304

Returns must be approved before being sent back.

Items returned without prior authorization will not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

the item arrived damaged
the wrong item was received
the product contains a manufacturing defect

Products Fulfilled by Third-Party Partners

Some products are produced and shipped by third-party fulfillment partners.

For these products:

return requests are reviewed individually
customers must contact us before returning any item
unauthorized returns may not be accepted by the fulfillment provider

If a product arrives damaged, defective, or incorrect, we will offer a replacement or refund where appropriate.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, contact us immediately with photos and your order number so we can evaluate the issue and provide a solution.

Non-Returnable Items

The following items are not eligible for return:

gift cards
items returned in used or damaged condition
products damaged through improper use

Exchanges

We do not offer direct exchanges.

If you would like a different item or size, please place a new order after your return request has been approved.

European Union – Right of Withdrawal

If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, subject to applicable consumer protection laws.

To exercise this right, the returned items must meet the conditions outlined in this policy.